Return/Refund Policy

At Cosfine, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward return and refund policy to ensure your shopping experience is worry-free. 

 

Return Eligibility:

  • We accept returns for items within 10 days from the date of delivery.

 

Return Conditions:

To be eligible for a return, the item must be in its original condition, unused, and in the same packaging that you received it. Tags, labels, and security seals must remain intact.

 

Return Process:

  • To initiate a return, please contact our customer support to receive a Return Authorization (RA) number.
  • Once you have received the RA number, please securely pack the item with the original packing slip and attach the RA number on the package.
  • Ship the return to the address provided along with your RA number.

 

Refunds:

  • Refunds will be processed within 10 business days after we receive and inspect your return.
  • Refunds will be issued to the original payment method used for the purchase.

 

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or if the item is damaged or defective.

 

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support within [Specify Timeframe, e.g., 48 hours] of receiving the order. We will assist you in resolving the issue.

 

Cancellations:

  • If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund.

 

Contact Us:

  • If you have any questions or require further assistance regarding our Return/Refund Policy, please do not hesitate to contact our customer support.

Thank you for choosing Cosfine. We aim to provide you with the best shopping experience, and this policy is designed to ensure your satisfaction.